Shipping policy
Delivery
Our normal delivery times are 1-5 working days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest. Keep in mind that during holidays such as Christmas or major campaigns, there may be delays.
If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: info@bombola.se.
Free shipping on a total amount over 499, otherwise a SEK 49 shipping fee applies.
As soon as your shipment is sent out from our warehouse, you will receive a separate email where you can track your delivery. If you do not find the email from us, it is important that you check your junk mail.
Conditions for unclaimed packages
The shipment is with the postal agent for 7 days before it is returned to us. If you, as a customer, would not pick up your order from the postal agent, we will charge a fee of SEK 250 including VAT. This is to cover shipping and administration costs. Mail info@bombola.se and we will help you from there.
Customer received wrong product/products
If the customer has received the wrong product(s), we reserve the right to have the customer send the product back, but we are responsible for the shipping costs.
Customer is missing one or more products in the package
The customer must notify us and take a picture/pictures of the package and send the picture/pictures to info@bombola.se.
PostNord Parcel box
Unfortunately, it is not possible to extend the length of stay or change information when picking up packages via Paketbox. It is only possible to extend the length of stay and change information via staffed postal agents.
If the customer does not pick up the package, it will be the same process as "Conditions for packages not picked up".
Our normal delivery times are 1-5 working days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest. Keep in mind that during holidays such as Christmas or major campaigns, there may be delays.
If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: info@bombola.se.
Free shipping on a total amount over 499, otherwise a SEK 49 shipping fee applies.
As soon as your shipment is sent out from our warehouse, you will receive a separate email where you can track your delivery. If you do not find the email from us, it is important that you check your junk mail.
Conditions for unclaimed packages
The shipment is with the postal agent for 7 days before it is returned to us. If you, as a customer, would not pick up your order from the postal agent, we will charge a fee of SEK 250 including VAT. This is to cover shipping and administration costs. Mail info@bombola.se and we will help you from there.
Customer received wrong product/products
If the customer has received the wrong product(s), we reserve the right to have the customer send the product back, but we are responsible for the shipping costs.
Customer is missing one or more products in the package
The customer must notify us and take a picture/pictures of the package and send the picture/pictures to info@bombola.se.
PostNord Parcel box
Unfortunately, it is not possible to extend the length of stay or change information when picking up packages via Paketbox. It is only possible to extend the length of stay and change information via staffed postal agents.
If the customer does not pick up the package, it will be the same process as "Conditions for packages not picked up".